Reply To: whitelistcloud.com takes forever for one file

Forums WhitelistCloud Support Forum General WhitelistCloud Discussions whitelistcloud.com takes forever for one file Reply To: whitelistcloud.com takes forever for one file

    Dan
    Keymaster
    US

    Searchlight: Dan,

     

    When this happens where the WLC icon turns Red, and the GUI lists not safe files, you provide an option to right click, and manually whitelist.

     

    However, when WLC is Analyzing a file, and one right clicks, the WLC gui appears with identifying info but no option to manually whitelist is present.

     

     

     

    I am certain this is an easy fix, but I am still not exactly sure what you mean.  Can you please post a screenshot or two so we can be on the same page?  Thank you!

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